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ORTC Help Centre

ORTC Rewards points are valid for 12 months from the date you earn them. This means you have a rolling 12-month period to redeem your points before they expire.We recommend redeeming your points regularly, as once converted into rewards, they don&#x2019;t expire and will stay in your account until you use them.

ORTC Rewards points are valid for 12 months from the date you earn them. This means you have a rolling 12-month period to redeem your points before they expire. We recommend redeeming your points regularly, as once converted into rewards, they don’t

Do My Points Expire?

ORTC Rewards

Can I edit my order or change the shipping address?

Can I cancel my order?

Track my order

How does Click & Collect work?

When will my Pre-Order be shipped?

Has my order gone through?

How Long Is My Gift Card Valid For?

Order Assistance

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I’ve collected my order but it’s not what I was after. Can I return my items?

Is there a charge for Click & Collect?

Click & Collect Open Hours

Click & Collect

Deliveries to PO Boxes and Parcel Lockers

Duties and Taxes

My order is being returned to sender, what happens now?

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I need to update my delivery address but my order has already shipped — what can I do?

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What is Shipping Protection?

International Shipping Information

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Domestic Returns & Exchanges

Instant Exchanges vs Normal Exchanges

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International Returns & Credits

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When Will My Return Be Processed?

How Long Do I Have to Return My Items?

I'm Having Issues with My Return Label

What Is a Handling Fee for International Customers?

Can I Return Items Without the Original Packaging?

Can I Receive a Refund to My Afterpay Plan?

I Can't Find my Return Shipping Label

Returns & Exchanges

Gift with Purchase

Can I Use Discount Codes with a Gift Card?

Where Can I Find My Discount Code as a New Subscriber?

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Are your products sustainable?

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My Item is Faulty, What do I do?

What size should I wear in unisex?

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When Will I Get My Pre-Order?

How Long Are Gift Cards Valid?

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Box & Standard Fit T Shirts

Bundle & Save

Products

ORTC Rewards and How Do I Join?

What Are the Reward Tiers, Benefits, and Exclusions?

How Do I Use and Maximise ORTC Points?

What is the ORTC Community Group?

Can I Stack Points with Discounts?

What Are Birthday Rewards?

I Changed my Mind and Didn't Use my Discount Code

Student Discounts

Can I use my ORTC Rewards points in store?

Are bundles offered in store?

Store Open Hours & Address

Are Clearance and Sale Items Available In-Store

Can I Click & Collect from the Parade Store?

Do you stock anywhere else?

Retail Store

Do My Points Expire?Updated a month ago