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ORTC Help Centre

<p><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">ORTC Rewards points are valid for 12 months from the date they&#x2019;re earned. This means you have a rolling 12-month window to redeem your points before they expire. We recommend converting your points into rewards as frequently as possible &#x2014; once redeemed, rewards don&#x2019;t expire. These will remain on your account until they have been used.</span></p>

ORTC Rewards points are valid for 12 months from the date they’re earned. This means you have a rolling 12-month window to redeem your points before they expire. We recommend converting your points into rewards as frequently as possible — once redeem

Do My Points Expire?

ORTC Rewards

How long does it take for my order to be ready for pickup?

Where do I collect my order?

How long are orders kept for collection?

I’ve collected my order but it’s not what I was after. Can I return my items?

Is there a charge for Click & Collect?

Click & Collect Open Hours

Click & Collect

Deliveries to PO Boxes and Parcel Lockers

Duties and Taxes

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I need to update my delivery address and my order has already been shipped

How long does shipping outside of Australia take?

What is Shipping Protection?

Shipping & Delivery

Domestic Returns & Exchanges

Instant Exchanges vs Normal Exchanges

Instore Returns & Exchanges

International Returns & Credits

Clearance

When Will My Return Be Processed?

How Long Do I Have to Return My Items?

I'm Having Issues with My Return Label

What Is a Handling Fee for International Customers?

Can I Return Items Without the Original Packaging?

Can I Receive a Refund to My Afterpay Plan?

Returns & Exchanges

Gift with Purchase

Can I Use Multiple Discount and Gift Card Codes?

Where Can I Find My Discount Code as a New Subscriber?

Checkout

Are your products sustainable?

How do I care for my products?

I received a faulty item, what do I do?

What size should I wear in unisex?

Womenswear Size & Fit

Menswear Size & Fit

How do I know when a product is being restocked?

Pre Order Items

How Long Are Gift Cards Valid?

The item I would like is out of stock, can I pre order this?

Box & Standard Fit T Shirts

Bundles

Products

How Do I Join and Find ORTC Rewards?

What Are the Reward Tiers, Benefits, and Exclusions?

How Do I Use and Maximise ORTC Points?

What is the ORTC Community Group?

Can I Stack Points with Discounts?

What Are Birthday Rewards?

Can I use my ORTC Rewards points in store?

Are bundles offered in store?

Store Open Hours & Address

Is Clearance/Sale Stock Available In-Store?

Can I Click & Collect from the Parade Store?

Retail Store

Do My Points Expire?Updated a month ago