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ORTC Help Centre

Need help? You will find it in the ORTC Help Centre.

Can I edit my order or change the shipping address?

Can I cancel my order?

Track my order

How does Click & Collect work?

When will my Pre-Order be shipped?

Has my order gone through?

How Long Is My Gift Card Valid For?

Order Assistance

How long does it take for my order to be ready for pickup?

Where do I collect my order?

How long are orders kept for collection?

I’ve collected my order but it’s not what I was after. Can I return my items?

Is there a charge for Click & Collect?

Click & Collect Open Hours

Click & Collect

Deliveries to PO Boxes and Parcel Lockers

Duties and Taxes

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I need to update my delivery address but my order has already shipped — what can I do?

How long does shipping take to the US or NZ?

What is Shipping Protection?

International Shipping Information

Shipping & Delivery

Domestic Returns & Exchanges

Instant Exchanges vs Normal Exchanges

Instore Returns & Exchanges

International Returns & Credits

Why can't I return my final sale item?

When Will My Return Be Processed?

How Long Do I Have to Return My Items?

I'm Having Issues with My Return Label

What Is a Handling Fee for International Customers?

Can I Return Items Without the Original Packaging?

Can I Receive a Refund to My Afterpay Plan?

Returns & Exchanges

Gift with Purchase

Can I Use Discount Codes with a Gift Card?

Where Can I Find My Discount Code as a New Subscriber?

Checkout

Are your products sustainable?

How do I care for my products?

My Item is Faulty, What do I do?

What size should I wear in unisex?

Womenswear Size & Fit

Menswear Size & Fit

How do I know when a product is being restocked?

When Will I Get My Pre-Order?

How Long Are Gift Cards Valid?

Can I Pre-Order an Out of Stock Item?

Box & Standard Fit T Shirts

Bundle & Save

Products

ORTC Rewards and How Do I Join?

What Are the Reward Tiers, Benefits, and Exclusions?

How Do I Use and Maximise ORTC Points?

What is the ORTC Community Group?

Can I Stack Points with Discounts?

What Are Birthday Rewards?

Do My Points Expire?

ORTC Rewards

Can I use my ORTC Rewards points in store?

Are bundles offered in store?

Store Open Hours & Address

Are Clearance and Sale Items Available In-Store

Can I Click & Collect from the Parade Store?

Retail Store

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