ORTC Help Centre logo
ORTC Help Centre logo

All articles

Products

Are your products sustainable?

We work closely with around ten trusted suppliers in China, all of whom hold Smeta Certification. To guarantee the highest quality standards, we’ve personally visited their facilities and seen their rigorous practices firsthand. As part of our dedica

How do I care for my products?

To keep your ORTC pieces looking their best, please follow these care guidelines:. Wash with similar colors to avoid color transfer. Machine wash cold using a mild detergent. Do not tumble dry. Iron on low heat if needed. Avoid bleach, harsh detergen

My Item is Faulty, What do I do?

We’re sorry to hear that your item arrived faulty. Please contact our customer support team as soon as possible with your order number and photos of the issue. We’ll review your case and arrange for a replacement or refund, depending on your preferen

What size should I wear in unisex?

If this is your first time shopping with us, we highly recommend taking a look at the size and fit information provided on each product page. This will help you make the best choice for your body type and preferences. Additionally, be sure to check o

Womenswear Size & Fit

If this is your first time shopping with us, we highly recommend checking the size and fit information available on each product page. This will help you choose the best size for your body type and preferences. Don’t forget to read product reviews fo

Menswear Size & Fit

If this is your first time shopping with us, we highly recommend checking the size and fit information available on each product page. This will help you choose the best size for your body type and preferences. Don’t forget to read product reviews fo

How do I know when a product is being restocked?

We restock our products as frequently as possible!. To stay updated, keep an eye on the product pages for restock information and estimated return dates. If a product you love is currently sold out, be sure to click the 'Notify Me When Available' but

When Will I Get My Pre-Order?

Only select items are available for pre-order, and this will be clearly noted in the product description. Pre-order items are processed and paid for like a regular order, but they will not be dispatched until after the estimated delivery date listed

How Long Are Gift Cards Valid?

Gift cards are valid for 3 years, ensuring you have ample time to select the perfect item.

Can I Pre-Order an Out of Stock Item?

At this time, we only offer pre-orders on selected products—and this will always be clearly stated on the product page or in the promotion. If it’s not mentioned, the item is not available for pre-order. As a general rule, we only accept orders for p

Box & Standard Fit T Shirts

Box Fit:Our Box Fit T-Shirts feature a wider, oversized silhouette and are made from heavy-weight cotton for a structured, premium feel. Designed for a relaxed and spacious fit, they’re perfect for those who prefer a looser style or love the oversize

Bundle & Save

We offer a curated selection of exclusive product bundles, available both online and in-store. You can browse all current offers by heading to the “Bundles” tab in our website menu. Each bundle includes a set of hand-picked products, which are clearl