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ORTC Help Centre

<p><span id="isPasted" style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: black;">Unfortunately not. We do not accept pre-orders unless otherwise stated explicitly in our product listings or promotions. Our standard policy is to fulfil orders only when products are in stock and ready for immediate shipment.</span></p>

Unfortunately not. We do not accept pre-orders unless otherwise stated explicitly in our product listings or promotions. Our standard policy is to fulfil orders only when products are in stock and ready for immediate shipment.

The item I would like is out of stock, can I pre order this?

Products

How long does it take for my order to be ready for pickup?

Where do I collect my order?

How long are orders kept for collection?

I’ve collected my order but it’s not what I was after. Can I return my items?

Is there a charge for Click & Collect?

Click & Collect Open Hours

Click & Collect

Deliveries to PO Boxes and Parcel Lockers

Duties and Taxes

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I need to update my delivery address and my order has already been shipped

How long does shipping outside of Australia take?

What is Shipping Protection?

Shipping & Delivery

Domestic Returns

International Returns & Credits

Clearance

When Will My Return Be Processed?

How Long Do I Have to Return My Items?

I'm Having Issues with My Return Label

What Is a Handling Fee for International Customers?

Instore Returns & Exchanges

Can I Return Items Without the Original Packaging?

Can I Receive a Refund to My Afterpay Plan?

Returns & Exchanges

Gift with Purchase

Can I Use Multiple Discount and Gift Card Codes?

Where Can I Find My Discount Code as a New Subscriber?

Checkout

Are your products sustainable?

How do I care for my products?

I received a faulty item, what do I do?

What size should I wear in unisex?

Womenswear Size & Fit

Menswear Size & Fit

How do I know when a product is being restocked?

Pre Order Items

How Long Are Gift Cards Valid?

Box & Standard Fit T Shirts

How Do I Join and Find ORTC Rewards?

What Are the Reward Tiers, Benefits, and Exclusions?

How Do I Use and Maximise ORTC Points?

What is the ORTC Community Group?

Can I Stack Points with Discounts?

What Are Birthday Rewards?

Do My Points Expire?

ORTC Rewards

Can I use my ORTC Rewards points in store?

Are bundles offered in store?

Store Open Hours & Address

Is Clearance/Sale Stock Available In-Store?

Can I Click & Collect from the Parade Store?

Retail Store

The item I would like is out of stock, can I pre order this?Updated 3 months ago