Order Assistance
Update or edit my order or shipping address?
You can update your order — including changing the shipping address or items — within 1 hour of placing it. To make changes, use the link on your order status page. From there, you can:. Update your shipping address. Adjust item quantities or sizes.
Cancel my order
You can cancel your order within 1 hour of placing it by visiting your order status page and following the cancellation link. If it’s been more than an hour, contact us directly — we’ll do our best to assist. Please note: Once your order is in proces
Order Fulfillment & Shipping
Orders are typically fulfilled within 24 hours. During sales or promotional periods, fulfillment may take a little longer. Once your order has shipped, you’ll receive a shipping confirmation email with a tracking link. Be sure to check both your inbo
Click & Collect
Available exclusively from our Adelaide Warehouse:3/938 South Road, Edwardstown SA 5039. Opening hours: Monday to Friday, 8:00 am – 4:00 pm. You’ll receive an SMS or email when your order is ready for collection. Most orders are ready within 6 hours,
Pre-Order Items
Pre-order items are clearly marked on the product page with an estimated shipping date. All orders containing pre-orders will always be shipped together once the pre-order item becomes available. We currently don't offer split shipments. Please note:
Order Confirmation
Once your order is placed, a confirmation email is automatically sent to the email address entered at checkout. If you haven’t received it:. Check your junk or spam folder. Make sure the email entered at checkout is correct. If you think you may have
Gift Cards
Our gift cards are valid for 3 years from the date of purchase, giving you plenty of time to find something you love. Gift cards can be used online or in-store, with no additional fees or charges. If you’re unsure about your gift card balance or expi
Returned Orders/Failed Delivery
We’re really sorry if your order was returned to us — we completely understand your frustration. Our policy is as follows:. Once a returned parcel arrives at our warehouse and Customer Care is notified, we will contact you via email. If we don’t hear
How to use a gift card
Gift cards can be used online or in-store. To redeem your gift card online, enter the unique code in the promo or gift card field at checkout. Once applied, your cart total will automatically update to reflect the gift card amount. To use your gift c