Domestic ReturnsUpdated 10 minutes ago

Online Orders

Returns must be lodged within 30 days of purchase. A $10 shipping label fee applies to all domestic returns and exchanges. To lodge your return, please visit our Returns Portal and follow the prompts to return the items to us. 

Once your products(s) are received back to our warehouse and are processed, your refund or exchange will be processed. Please note that refunds can take up to 3-5 business days to land in your account. 

Click & Collect Orders

For "Click & Collect" orders, customers have the option to choose between a refund or store credit. If you wish to exchange your item, please select the store credit option, as this will allow you to make a new purchase for the preferred item. Alternatively, you can visit our store at 66 The Parade, Norwood. 

All returns for Click & Collect orders must be posted back to us. Please do not bring your return into the Adelaide Warehouse.