Faulty, Damaged or Incorrect ItemsUpdated 4 days ago

At ORTC, we take great pride in the quality of every garment we produce.

If you believe you've received an item that is faulty, damaged, incorrectly supplied or not as described, please contact our Customer Care team as soon as possible so we can investigate and assist.

To help us assess your claim as quickly as possible, please include:

• Your order number
• A brief description of the issue
• Clear photos of the item, including the fault (where applicable)

Our team will carefully review the information provided and work with you to determine the most appropriate remedy in accordance with Australian Consumer Law.

Depending on the circumstances, this may include:

• A replacement
• A repair
• A refund

Received the Wrong Item?

If you've received an incorrect item, please contact our Customer Care team before lodging a return.

We'll work with you to resolve the issue as quickly as possible and provide instructions on the next steps.

Need Help?

If you're unsure whether your item is considered faulty or has developed a fault after use, we'd still encourage you to get in touch.

Every claim is assessed individually, and our Customer Care team will be happy to assist.

Email: [email protected]

We understand how disappointing it can be when something isn't quite right, and we're committed to resolving genuine product issues as quickly and fairly as possible.