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ORTC Help Centre

Upon receiving your order, you have 30 days to initiate a return and ship the parcel back to us. Start the return process <a href="https://ortcclothingco.loopreturns.com/#/">here</a>.

Upon receiving your order, you have 30 days to initiate a return and ship the parcel back to us. Start the return process here.

How Long Do I Have to Return My Items?

Returns & Exchanges

How long does it take for my order to be ready for pickup?

Where do I collect my order?

How long are orders kept for collection?

I’ve collected my order but it’s not what I was after. Can I return my items?

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Click & Collect Open Hours

Click & Collect

Deliveries to PO Boxes and Parcel Lockers

Duties and Taxes

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I need to update my delivery address and my order has already been shipped

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What is Shipping Protection?

Shipping & Delivery

Domestic Returns & Exchanges

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International Returns & Credits

Instore Returns & Exchanges

Clearance

When Will My Return Be Processed?

I'm Having Issues with My Return Label

What Is a Handling Fee for International Customers?

Can I Return Items Without the Original Packaging?

Can I Receive a Refund to My Afterpay Plan?

Gift with Purchase

Can I Use Multiple Discount and Gift Card Codes?

Where Can I Find My Discount Code as a New Subscriber?

Checkout

Are your products sustainable?

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I received a faulty item, what do I do?

What size should I wear in unisex?

Womenswear Size & Fit

Menswear Size & Fit

How do I know when a product is being restocked?

Pre Order Items

How Long Are Gift Cards Valid?

The item I would like is out of stock, can I pre order this?

Box & Standard Fit T Shirts

Products

How Do I Join and Find ORTC Rewards?

What Are the Reward Tiers, Benefits, and Exclusions?

How Do I Use and Maximise ORTC Points?

What is the ORTC Community Group?

Can I Stack Points with Discounts?

What Are Birthday Rewards?

Do My Points Expire?

ORTC Rewards

Can I use my ORTC Rewards points in store?

Are bundles offered in store?

Store Open Hours & Address

Is Clearance/Sale Stock Available In-Store?

Can I Click & Collect from the Parade Store?

Retail Store

How Long Do I Have to Return My Items?Updated 25 minutes ago