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ORTC Help Centre

<p><span id="isPasted" style="font-size:13px;font-family:&quot;Calibri Light&quot;,sans-serif;color:black;">If your item is being shipped to an address within Australia, please reach out to Australia Post via the Australia Post app to arrange a redirection. If your items are being delivered to an address outside of Australia, please update your address via the DHL on Demand service. Once your order is on its way to you, you will receive a SMS or email from DHL with a link to this service.&#xA0;</span></p>

If your item is being shipped to an address within Australia, please reach out to Australia Post via the Australia Post app to arrange a redirection. If your items are being delivered to an address outside of Australia, please update your address via

I need to update my delivery address and my order has already been shipped

Shipping & Delivery

I need to cancel my order

I ordered the wrong item/size

I would like to send a product as a gift

What happens if you oversell or I purchase an item that is out of stock?

Order Assistance

Can I Click and Collect?

Do you deliver to PO Boxes?

Duties & Taxes

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

How long does shipping outside of Australia take?

Shipping Protection

Returns Policy

Exchanges

Instore Returns & Exchanges

How do I lodge a return online?

How long do I have to return?

Clearance Products

When will my return be processed?

Can I return a gift card?

Where can I find my return label?

Can I return an item without its original packaging?

What is a handling fee?

Can I return an item I purchased on sale?

How long does a refund take?

Returns & Exchanges

Packs

Free Gift with Purchase

Can I use multiple discount codes?

Promotions & Discounts

Are your products sustainable?

How do I care for my products?

I received a faulty item, what do I do?

What size should I wear in unisex?

Womenswear Size & Fit

Menswear Size & Fit

How do I know when a product is being restocked?

Pre Order Items

The item I would like is out of stock, can I pre order this?

How long are gift cards valid for?

Box & Standard Fit T Shirts

Products

How do I join ortc Rewards?

Where can I find my rewards?

Status & Benefits

How do I use my ortc Rewards points?

What is the ortc Community Group?

Exclusions

Can I stack loyalty points with packs or other discounts?

How can I make the most of my loyalty points and packs?

Birthday Rewards

ORTC Rewards

Can I use my ORTC Rewards points in store?

Are product packs offered in store?

Store Open Hours & Address

Retail Store

I need to update my delivery address and my order has already been shippedUpdated 8 months ago