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ORTC Help Centre

If your order is being shipped within Australia, you can arrange a redirection by contacting Australia Post directly through the Australia Post app.For international deliveries, once your order is on its way, you&#x2019;ll receive an SMS or email from DHL with a link to their On Demand service&#x2014;where you can update your delivery address or arrange redirection.If you need any help with this process, feel free to get in touch with our team.

If your order is being shipped within Australia, you can arrange a redirection by contacting Australia Post directly through the Australia Post app. For international deliveries, once your order is on its way, you’ll receive an SMS or email from DHL

I need to update my delivery address but my order has already shipped — what can I do?

Shipping & Delivery

How long does it take for my order to be ready for pickup?

Where do I collect my order?

How long are orders kept for collection?

I’ve collected my order but it’s not what I was after. Can I return my items?

Is there a charge for Click & Collect?

Click & Collect Open Hours

Click & Collect

Deliveries to PO Boxes and Parcel Lockers

Duties and Taxes

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

How long does shipping outside of Australia take?

What is Shipping Protection?

Domestic Returns & Exchanges

Instant Exchanges vs Normal Exchanges

Instore Returns & Exchanges

International Returns & Credits

Why can't I return my final sale item?

When Will My Return Be Processed?

How Long Do I Have to Return My Items?

I'm Having Issues with My Return Label

What Is a Handling Fee for International Customers?

Can I Return Items Without the Original Packaging?

Can I Receive a Refund to My Afterpay Plan?

Returns & Exchanges

Gift with Purchase

Can I Use Discount Codes with a Gift Card?

Where Can I Find My Discount Code as a New Subscriber?

Checkout

Are your products sustainable?

How do I care for my products?

My Item is Faulty, What do I do?

What size should I wear in unisex?

Womenswear Size & Fit

Menswear Size & Fit

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When Will I Get My Pre-Order?

How Long Are Gift Cards Valid?

Can I Pre-Order an Out of Stock Item?

Box & Standard Fit T Shirts

Bundle & Save

Products

ORTC Rewards and How Do I Join?

What Are the Reward Tiers, Benefits, and Exclusions?

How Do I Use and Maximise ORTC Points?

What is the ORTC Community Group?

Can I Stack Points with Discounts?

What Are Birthday Rewards?

Do My Points Expire?

ORTC Rewards

Can I use my ORTC Rewards points in store?

Are bundles offered in store?

Store Open Hours & Address

Are Clearance and Sale Items Available In-Store

Can I Click & Collect from the Parade Store?

Retail Store

I need to update my delivery address but my order has already shipped — what can I do?Updated 2 hours ago