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ORTC Help Centre

If your order is being shipped within Australia, you can arrange a redirection by contacting Australia Post directly through the Australia Post app.For international deliveries, once your order is on its way, you&#x2019;ll receive an SMS or email from DHL with a link to their On Demand service&#x2014;where you can update your delivery address or arrange redirection.If you need any help with this process, feel free to get in touch with our team.

If your order is being shipped within Australia, you can arrange a redirection by contacting Australia Post directly through the Australia Post app. For international deliveries, once your order is on its way, you’ll receive an SMS or email from DHL

I need to update my delivery address but my order has already shipped — what can I do?

Shipping & Delivery

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Click & Collect

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I need to update my delivery address but my order has already shipped — what can I do?Updated 18 days ago