I'm Having Issues with My Return LabelUpdated 10 months ago

If you're experiencing an issue with your return label, it may be due to the original shipping address not being validated. Here's how to resolve it:

Update Your Address:
Go to the Return Status Page and select 'Update Address.'

Check the Following Details:
Suburb/City: Make sure you enter the suburb instead of the city and that it matches the provided postcode.
Spelling: Double-check for any spelling mistakes.
Address Line 1: Include only the unit number, street number, and street name.
Address Line 2: Add any applicable parcel locker, PO Box, or business name.

If you're still having trouble, please reach out to our team for assistance.