I'm Having Issues with My Return LabelUpdated 2 months ago

If you're experiencing an issue with your return label, it may be due to the original shipping address not being validated. Here's how to resolve it:

Update Your Address:
Go to the Return Status Page and select 'Update Address.'

Check the Following Details:
Suburb/City: Make sure you enter the suburb instead of the city and that it matches the provided postcode.
Spelling: Double-check for any spelling mistakes.
Address Line 1: Include only the unit number, street number, and street name.
Address Line 2: Add any applicable parcel locker, PO Box, or business name.

If you're still having trouble, please reach out to our team for assistance.