Need more help? Send us a message and our Customer Service Team will get back to you.

Want to speak to our team? Call the number below, we'd love to chat!

Continue Shopping

ORTC Help Centre

If you wish to return or exchange an item in store, please ensure you have a receipt or an order number if the item was purchased online. To complete an exchange, any eligible purchase will be refunded onto an ortc Clothing Co gift card which will be used to re-purchase the new item. Clearance products are final sale and are not eligible for refund or exchange

If you wish to return or exchange an item in store, please ensure you have a receipt or an order number if the item was purchased online. To complete an exchange, any eligible purchase will be refunded onto an ortc Clothing Co gift card which will be

Instore Returns & Exchanges

Returns & Exchanges

I need to cancel my order

I ordered the wrong item/size

I would like to send a product as a gift

What happens if you oversell or I purchase an item that is out of stock?

Order Assistance

Can I Click and Collect?

Do you deliver to PO Boxes?

Duties & Taxes

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I need to update my delivery address and my order has already been shipped

How long does shipping outside of Australia take?

Shipping Protection

Shipping & Delivery

Returns Policy

Exchanges

How do I lodge a return online?

How long do I have to return?

Clearance Products

When will my return be processed?

Can I return a gift card?

Where can I find my return label?

Can I return an item without its original packaging?

What is a handling fee?

Can I return an item I purchased on sale?

How long does a refund take?

Packs

Free Gift with Purchase

Can I use multiple discount codes?

Promotions & Discounts

Are your products sustainable?

How do I care for my products?

I received a faulty item, what do I do?

What size should I wear in unisex?

Womenswear Size & Fit

Menswear Size & Fit

How do I know when a product is being restocked?

Pre Order Items

The item I would like is out of stock, can I pre order this?

How long are gift cards valid for?

Box & Standard Fit T Shirts

Products

How do I join ortc Rewards?

Where can I find my rewards?

Status & Benefits

How do I use my ortc Rewards points?

What is the ortc Community Group?

Exclusions

Can I stack loyalty points with packs or other discounts?

How can I make the most of my loyalty points and packs?

Birthday Rewards

ORTC Rewards

Can I use my ORTC Rewards points in store?

Are product packs offered in store?

Store Open Hours & Address

Retail Store

Instore Returns & ExchangesUpdated 6 months ago