International ReturnsUpdated 16 hours ago
If you're returning an order from outside Australia, New Zealand or the United States, we're here to help.
Eligible international returns can be lodged through our Returns Portal within the applicable return period.
Depending on when your return is lodged, you may be eligible for:
- Refund (within 7 days of delivery)
- 25% Bonus Store Credit (within 14 days of delivery)
Instant Exchanges are currently only available for customers in Australia, New Zealand and the United States.
Return Shipping
Prepaid return label availability varies by location. Where a prepaid return label is available for your return address, it will be provided through our Returns Portal.
If a prepaid return label isn't available for your location, please contact our Customer Care team before arranging your return and we'll be happy to assist.
We recommend using a tracked postal service for any returns you arrange yourself, as ORTC cannot accept responsibility for returns that are lost in transit.
Original shipping charges, duties, taxes and Shipping Protection are non-refundable.
Can't Generate a Return Label?
Prepaid return label availability can vary by location.
If a label isn't available for your return address through our Returns Portal, please contact our Customer Care team before arranging your return.
We'll provide the correct return instructions and warehouse address and assist you with the next steps.
Processing Times
Once your return arrives at our warehouse, please allow approximately 1–2 business days for it to be received and scanned by our warehouse team.
If you've selected a refund, your bank or payment provider may take an additional 3–5 business days to process the payment.
If you've selected Bonus Store Credit, your credit will be emailed to you once your return has been processed.
Need Help?
If you're experiencing any issues lodging your return, generating a return label or arranging return shipping, please contact our Customer Care team and we'll be happy to assist.