International ShippingUpdated a day ago
We ship to a wide range of countries using trusted international courier partners, including Australia Post International, DHL, UPS and FedEx, depending on your location and the shipping service selected at checkout.
International shipping times may vary depending on your destination, customs processing and the courier network.
Please note: Delivery estimates begin once your order has been dispatched and don't include order processing or dispatch times.
Choosing Your Shipping Destination
To view the most accurate pricing, shipping options and available products for your region, please ensure you've selected the correct country and currency using the country selector at the top of our website before placing your order.
Shipping methods and pricing may vary depending on your location.
Which Courier Will Deliver My Order?
The courier used will depend on your destination and the shipping option selected during checkout.
New Zealand
NZ Standard orders are shipped via Australia Post International.
NZ Express orders are shipped via Australia Post Express.
Express courier services (such as DHL or UPS) may also be available depending on your location and the shipping service selected at checkout.
Once your parcel arrives in New Zealand and clears customs, it will be handed over to NZ Post for final delivery.
You can continue using the same tracking link provided in your shipping confirmation email throughout your parcel's journey.
United States
US Standard orders are shipped via Australia Post International.
US Express orders are shipped via Australia Post Express.
Additional express courier services, including UPS Express, may be available depending on the shipping option selected at checkout.
Once your parcel arrives in the United States and clears customs, it will be handed over to USPS for final delivery. You can continue using the same tracking link provided in your shipping confirmation email throughout your parcel's journey.
Rest of World
International orders outside Australia, New Zealand and the United States are shipped using trusted courier partners including DHL, UPS and FedEx.
The carrier is automatically selected based on your destination to provide the most suitable delivery service.
Your shipping confirmation email will include your tracking details once your order has been dispatched.
Customs & Duties
International destinations require duties or taxes to be paid on imported goods.
Duties and taxes are collected during checkout and included in your order total.
For destinations where duties and taxes aren't collected at checkout, any applicable import charges remain the responsibility of the customer.
For more information, please refer to our Duties & Taxes article.
Estimated Delivery Timeframes
Estimated delivery timeframes vary depending on your destination and the shipping service selected.
You can view the latest shipping options and estimated delivery timeframes in our Shipping Options & Delivery Timeframes article.
Delays to International Deliveries
International deliveries may occasionally take longer than expected due to:
- Customs processing
- Weather events
- Courier network delays
- Public holidays within the destination country
If your parcel appears delayed beyond the estimated delivery timeframe, we recommend lodging an enquiry directly with the shipping carrier using your tracking number. As they have direct access to your parcel's journey, they can often provide the quickest update.
If you're unable to resolve the issue or require further assistance, please contact our Customer Care team. We'll be happy to assist and liaise with the courier where appropriate.
Estimated Delivery Timeframes
Estimated delivery timeframes vary depending on your destination and the shipping service selected.
You can view the latest shipping options and estimated delivery timeframes in our Shipping Options & Delivery Timeframes article.