Return Label TroubleshootingUpdated 4 days ago

If you’re experiencing problems with your return label, it may be due to the original shipping address not being validated. You can follow these steps to resolve it:

1. Update Your Address

Go to the Return Status Page and select ‘Update Address’.

2. Check the Following Details

• Suburb/City: Enter the suburb instead of the city, and ensure it matches the provided postcode.

• Spelling: Double-check for any spelling errors.

• Address Line 1: Include only the unit number, street number, and street name.

• Address Line 2: Add any applicable parcel locker, PO Box, or business name.

If you’re still having trouble, please contact our team at [email protected] and we’ll assist you in resolving the issue.