Need more help? Send us a message and our Customer Service Team will get back to you.

Want to speak to our team? Call the number below, we'd love to chat!

Continue Shopping

ORTC Help Centre

<p data-mce-fragment="1" id="isPasted" style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 12px; line-height: inherit; font-family: Futura, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(85, 85, 85); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Filing a claim with postal carriers is often unhelpful and time consuming. In an effort to enhance our customer experience and streamline the processing of claims, ORTC offers&#xA0;Navidium Shipping Protection.</p><p data-mce-fragment="1" style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 12px; line-height: inherit; font-family: Futura, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(85, 85, 85); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For $2.99 you can protect your package and we will send you a refund or replacement if your package is lost, stolen, or damaged.<br><br>For Terms &amp; Conditions please visit <a href="https://ortc.com.au/pages/shipping-protection" id="isPasted">https://ortc.com.au/pages/shipping-protection</a></p>

Filing a claim with postal carriers is often unhelpful and time consuming. In an effort to enhance our customer experience and streamline the processing of claims, ORTC offers Navidium Shipping Protection. For $2.99 you can protect your package and w

Shipping Protection

Shipping & Delivery

I need to cancel my order

I ordered the wrong item/size

I would like to send a product as a gift

What happens if you oversell or I purchase an item that is out of stock?

Order Assistance

Can I Click and Collect?

Do you deliver to PO Boxes?

Duties & Taxes

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I need to update my delivery address and my order has already been shipped

How long does shipping outside of Australia take?

Returns Policy

Exchanges

Instore Returns & Exchanges

How do I lodge a return online?

How long do I have to return?

Clearance Products

When will my return be processed?

Can I return a gift card?

Where can I find my return label?

Can I return an item without its original packaging?

What is a handling fee?

Can I return an item I purchased on sale?

How long does a refund take?

Returns & Exchanges

Packs

Free Gift with Purchase

Can I use multiple discount codes?

Promotions & Discounts

Are your products sustainable?

How do I care for my products?

I received a faulty item, what do I do?

What size should I wear in unisex?

Womenswear Size & Fit

Menswear Size & Fit

How do I know when a product is being restocked?

Pre Order Items

The item I would like is out of stock, can I pre order this?

How long are gift cards valid for?

Box & Standard Fit T Shirts

Products

How do I join ortc Rewards?

Where can I find my rewards?

Status & Benefits

How do I use my ortc Rewards points?

What is the ortc Community Group?

Exclusions

Can I stack loyalty points with packs or other discounts?

How can I make the most of my loyalty points and packs?

Birthday Rewards

ORTC Rewards

Can I use my ORTC Rewards points in store?

Are product packs offered in store?

Store Open Hours & Address

Retail Store

Shipping ProtectionUpdated 2 months ago