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ORTC Help Centre

At ortc, we value your loyalty and want to ensure you enjoy the best shopping experience with us. Our rewards program offers three tiers - Bronze, Silver, and Gold - each with its own set of exclusive benefits tailored to enhance your shopping experience. Our rewards program allows customers to earn 1 point per net dollar spent, this excludes shipping and taxes.&#xA0; &#xA0;Bronze Tier Benefits<ul style="list-style-type: disc;"><li>1 x ortc reward point for every $1.00 spent</li><li>200 points Birthday Reward</li></ul>Silver Tier Benefits<ul class="decimal_type"><li>1.25 ortc reward point for every $1.00 spent</li><li>250 points Birthday Reward</li><li>$100.00 monthly voucher draw</li><li>Early access to selected new collections</li></ul> &#xA0;Gold Tier Benefits<ul class="decimal_type" style="list-style-type: disc;"><li>1.5 ortc reward point for every $1.00 spent</li><li>300 points Birthday Reward</li><li>$100.00 monthly voucher draw</li><li>Early access to selected new collections</li><li>Exclusives Sales and Discounts</li><li>Invitations to exclusive ortc Events</li><li>Free Express Shipping with the code GOLDTIEREXPRESS</li></ul>

At ortc, we value your loyalty and want to ensure you enjoy the best shopping experience with us. Our rewards program offers three tiers - Bronze, Silver, and Gold - each with its own set of exclusive benefits tailored to enhance your shopping experi

Status & Benefits

ORTC Rewards

I need to cancel my order

I ordered the wrong item/size

I would like to send a product as a gift

What happens if you oversell or I purchase an item that is out of stock?

Order Assistance

Can I Click and Collect?

Do you deliver to PO Boxes?

Duties & Taxes

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I need to update my delivery address and my order has already been shipped

How long does shipping outside of Australia take?

Shipping Protection

Shipping & Delivery

Returns Policy

Exchange Policy

Instore Returns & Exchanges

How do I lodge a return online?

How long do I have to return?

Clearance Products

When will my return be processed?

Can I return a gift card?

Where can I find my return label?

Can I exchange a gift?

Why did my exchange go out of stock?

Can I return an item without its original packaging?

What is a handling fee?

Can I return an item I purchased on sale?

How long does a refund take?

Returns & Exchanges

Packs

Free Gift with Purchase

Can I use multiple discount codes?

Promotions & Discounts

Are your products sustainable?

How do I care for my products?

I received a faulty item, what do I do?

What size should I wear in unisex?

Womenswear Size & Fit

Menswear Size & Fit

How do I know when a product is being restocked?

Pre Order Items

The item I would like is out of stock, can I pre order this?

How long are gift cards valid for?

Box & Standard Fit T Shirts

Products

How do I join ortc Rewards?

Where can I find my rewards?

How do I use my ortc Rewards points?

What is the ortc Community Group?

Exclusions

Can I stack loyalty points with packs or other discounts?

How can I make the most of my loyalty points and packs?

Birthday Rewards

Can I use my ORTC Rewards points in store?

Are product packs offered in store?

Store Open Hours & Address

Retail Store

Status & BenefitsUpdated 3 months ago