What is a handling fee?Updated 8 months ago
Unfortunately, we do not offer free returns for international orders due to the complexities and costs involved in cross-border shipping and logistics. The handling fee is for the return label and covers the cost of shipping as well, so you will not be required to pay any additional fees for the return shipping itself. We have negotiated the best possible rates to minimise the impact on your end! For further information please head to https://ortc.com.au/pages/returns-exchanges