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ORTC Help Centre

To view active rewards please head to&#xA0;<a href="https://ortc.com.au/pages/rewards">https://ortc.com.au/pages/rewards</a>&#xA0;and log in. All active rewards and rewards that have been claimed but not used, can be found <a class="fr-strong" href="https://ortc.com.au/pages/rewards">here</a>.&#xA0;

To view active rewards please head to https://ortc.com.au/pages/rewards and log in. All active rewards and rewards that have been claimed but not used, can be found here.

Where can I find my rewards?

ORTC Rewards

I need to cancel my order

I ordered the wrong item/size

I would like to send a product as a gift

What happens if you oversell or I purchase an item that is out of stock?

Order Assistance

Can I Click and Collect?

Do you deliver to PO Boxes?

Duties & Taxes

My order is being returned to sender, what happens now?

Why hasn't my tracking updated?

I need to update my delivery address and my order has already been shipped

How long does shipping outside of Australia take?

Shipping Protection

Shipping & Delivery

Returns Policy

Exchange Policy

Instore Returns & Exchanges

How do I lodge a return online?

How long do I have to return?

Clearance Products

When will my return be processed?

Can I return a gift card?

Where can I find my return label?

Can I exchange a gift?

Why did my exchange go out of stock?

Can I return an item without its original packaging?

What is a handling fee?

Can I return an item I purchased on sale?

How long does a refund take?

Returns & Exchanges

Packs

Free Gift with Purchase

Can I use multiple discount codes?

Promotions & Discounts

Are your products sustainable?

How do I care for my products?

I received a faulty item, what do I do?

What size should I wear in unisex?

Womenswear Size & Fit

Menswear Size & Fit

How do I know when a product is being restocked?

Pre Order Items

The item I would like is out of stock, can I pre order this?

How long are gift cards valid for?

Box & Standard Fit T Shirts

Products

How do I join ortc Rewards?

Status & Benefits

How do I use my ortc Rewards points?

What is the ortc Community Group?

Exclusions

Can I stack loyalty points with packs or other discounts?

How can I make the most of my loyalty points and packs?

Birthday Rewards

Can I use my ORTC Rewards points in store?

Are product packs offered in store?

Store Open Hours & Address

Retail Store

Where can I find my rewards?Updated 8 months ago