Why hasn't my tracking updated?Updated 8 months ago

If your tracking information hasn't been updated for a few days, it could be due to various reasons, such as the package transitioning between facilities or undergoing customs clearance for international shipments. If there's no update after 48 hours, please reach out to our customer support via live chat or our contact page, and we'll liaise with the courier on your behalf. 

For a faster resolution, we recommend contacting the courier directly with your tracking number.