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ORTC Help Centre

We&#x2019;re sorry to hear that your item arrived faulty. Please contact our customer support team as soon as possible with your order number and photos of the issue. We&#x2019;ll review your case and arrange for a replacement or refund, depending on your preference.You can reach us at <a href="mailto:hello@ortc.com.au">hello@ortc.com.au</a>.&#xA0; &#xA0;

We’re sorry to hear that your item arrived faulty. Please contact our customer support team as soon as possible with your order number and photos of the issue. We’ll review your case and arrange for a replacement or refund, depending on your preferen

My Item is Faulty, What do I do?

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How long does it take for my order to be ready for pickup?

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I’ve collected my order but it’s not what I was after. Can I return my items?

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Click & Collect

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My order is being returned to sender, what happens now?

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I need to update my delivery address but my order has already shipped — what can I do?

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I'm Having Issues with My Return Label

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Returns & Exchanges

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Box & Standard Fit T Shirts

Bundle & Save

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Do My Points Expire?

ORTC Rewards

Can I use my ORTC Rewards points in store?

Are bundles offered in store?

Store Open Hours & Address

Are Clearance and Sale Items Available In-Store

Can I Click & Collect from the Parade Store?

Retail Store

My Item is Faulty, What do I do?Updated 8 hours ago