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ORTC Help Centre

We&#x2019;re sorry to hear that your item arrived faulty. Please contact our customer support team as soon as possible with your order number and photos of the issue. We&#x2019;ll review your case and arrange for a replacement or refund, depending on your preference.You can reach us at <a href="mailto:hello@ortc.com.au">hello@ortc.com.au</a>.&#xA0; &#xA0;

We’re sorry to hear that your item arrived faulty. Please contact our customer support team as soon as possible with your order number and photos of the issue. We’ll review your case and arrange for a replacement or refund, depending on your preferen

My Item is Faulty, What do I do?

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I’ve collected my order but it’s not what I was after. Can I return my items?

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Click & Collect Open Hours

Click & Collect

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My order is being returned to sender, what happens now?

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I need to update my delivery address but my order has already shipped — what can I do?

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Instant Exchanges vs Normal Exchanges

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Why can't I return my final sale item?

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I'm Having Issues with My Return Label

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Can I Return Items Without the Original Packaging?

Can I Receive a Refund to My Afterpay Plan?

I Can't Find my Return Shipping Label

Returns & Exchanges

Gift with Purchase

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When Will I Get My Pre-Order?

How Long Are Gift Cards Valid?

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Box & Standard Fit T Shirts

Bundle & Save

ORTC Rewards and How Do I Join?

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How Do I Use and Maximise ORTC Points?

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What Are Birthday Rewards?

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I Changed my Mind and Didn't Use my Discount Code

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Store Open Hours & Address

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Do you stock anywhere else?

Retail Store

My Item is Faulty, What do I do?Updated a month ago