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ORTC Help Centre

Need help? Our support team are here for you. 

We restock our products as frequently as we can!

Be sure to check out our Back in Stock page for updates. Please also make sure to hit the 'Notify Me When Available' button on the product page, this way you will be notified as soon as they are restocked. 

We don't restock clearance items so be sure to get in quick!

When are you restocking?

Rewards Points
Please log into your ORTC Rewards Account to start shopping. Rewards are claimed at the checkout and are applied to the discount code field. 

Discount Codes
Please not that only one discount code can be used per order this includes any bundle deals, promotions or packs.

How do I redeem reward points and discounts?

Disptach
Please allow up to 24 hours for your order to be packed and dispatched from our warehouse in South Australia

Australian Delivery Methods
Standard Shipping (2 - 6 Business Days)
Express Shipping (1 - 3 Business Days)
Click & Collect At this current time we do not offer a Click and Collect service. 
Shop In-store Please head to 66 The Parade, Norwood SA, to shop our range in store.

International Shipping
Please allow up to 14 business days delivery for orders sent via DHL Standard Shipping. 
For more shipping information and a breakdown of international rates, click here.

Delivery Information

We offer free 30 day returns and exchanges on all domestic orders. If you would like to start a return or exchange please follow the link below. Clearance Items are considered final sale and are not eligible for return or exchange. 

Start Your Return

If you wish to read our full Returns and Exchanges Policy click here. 

Once your return shipment has been received by our warehouse team, processing times may take up to 2-3 business days. If opting for a refund, please note it may take 3-5 business days for funds to be received.

How do I return/exchange an item? 

Please allow up to 24 hours for your order to be packed and shipped by our warehouse team! This excludes weekends and public holidays. If it has been more than 48 hours and your order is not marked as fulfilled, please get in touch.

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