Returns & Exchanges
Australia & New Zealand Returns & Exchanges
Returns must be lodged within 30 days of purchase. A $20 return label and restocking fee applies to all refunds. Store credits and instant exchanges are free for all customers. To lodge your return, visit our Returns Portal and follow the prompts. On
Instant Exchanges
We offer Instant Exchanges for all Australia & New Zealand orders. Unfortunately, exchanges are not available for international orders outside of these regions. With an instant exchange, your replacement items are shipped out before we receive your r
Instore Returns & Exchanges
If you wish to return or exchange an item in-store, please ensure you have:. A purchase receipt, or. An online order number if the item was purchased online. To view our store locations and opening hours, please here. Refunds:. Refunds can only be p
International Returns & Credits
For returns outside of Australia & New Zealand, customers are responsible for covering the shipping costs associated with returning the items. This process is facilitated through our dedicated returns portal. If you wish to request a return for refun
Final Sale Items
‘Final sale’ items are marked down for clearance and are not eligible for return, exchange, or store credit. This policy allows us to offer these pieces at the best possible price. We recommend double-checking sizing and product details before purcha
Return Processing Times
Returns and exchanges are typically processed within 1 business day after the item(s) arrive at our warehouse in South Australia. Please note: During sale or promotional periods, processing may take longer. Allow up to 5–7 business days for your retu
Return Window
You have 30 days from the date of delivery to return your items to us. To ensure a smooth return, please make sure items are in their original condition, unworn, and with all tags attached. If you have any questions or need assistance with your retur
Return Label Troubleshooting
If you’re experiencing problems with your return label, it may be due to the original shipping address not being validated. You can follow these steps to resolve it:. Go to the Return Status Page and select ‘Update Address’. Suburb/City: Enter the su
International Returns Handling Fee
The handling fee covers the cost of the return shipping label, so you won’t need to pay any additional fees for return shipping. We have negotiated the best possible rates to minimise the impact on you. For more details, please visit our Returns and
Returning Items Without Original Packaging
We accept returns even if the original product bag is missing, as long as all tags and product packaging remain attached. You can reuse your original parcel bag for the return. Just be sure to cover the original shipping label with your new return la
Refunds via Afterpay
All standard refunds are issued to the original payment method. If your Afterpay plan is still active, the refund will be applied to the remaining instalments, starting from the final instalments in reverse. Please note that no refund will be issued
Returning a Faulty Item
We’re sorry to hear that your item arrived faulty. Please contact our Customer Support team as soon as possible with:. Your order number. Photos of the issue. We’ll review your case and arrange a replacement or refund, depending on your preference. Y