Online Orders. Returns must be lodged within 30 days of purchase. Once your return is received by our warehouse, your refund or exchange will be processed. Note: Refunds can take up to 3-5 business days to appear in your account. Click & Collect Orde
We offer both Standard Exchanges & Instant Exchanges for all domestic orders. The difference between these is outlined below. Standard Exchanges. When you lodge a standard exchange, your requested items will be placed on hold while we wait for your r
If you wish to return or exchange in store, please ensure you have a purchase receipt or an online order number if the item was purchased online. To view our store details and opening hours please click here.Refunds can only be processed onto the ori
For returns outside of Australia, customers are responsible for covering the shipping costs associated with returning the items. This process is facilitated through our dedicated returns portal. If you wish to request a return for refund or store cre
Items marked as "Final Sale" and Gift Cards are not eligible for return.
Returns & Exchanges will be processed within 1 business day after the item(s) arrive back to our warehouse in South Australia.Please allow up to 5-7 business days for returns to be processed during sale/promotional periods.
Upon receiving your order, you have 30 days to initiate a return and ship the parcel back to us. Start the return process here.
If you're experiencing an issue with your return label, it may be due to the original shipping address not being validated. Here's how to resolve it:. Update Your Address:Go to the Return Status Page and select 'Update Address.'. Check the Following
The handling fee covers the cost of the return shipping label, so you won't need to pay any additional fees for the return shipping itself. We have negotiated the best possible rates to minimise the impact on you. For more information, please visit o
We accept returns even if the product bag is missing, as long as all tags and product packaging is still attached. You can reuse your original parcel bag for the return. Just make sure to cover the original shipping label with the return label.
Yes! All standard refunds are issued to the original payment method. Afterpay Plans Not Finalised: If your Afterpay plan is still active, the refund will be applied to the remaining instalments, starting from the final ones in reverse. This means no