We offer free domestic returns for refunds and store credit within 30 Days of your order being placed both in store and online. For international returns, customers are responsible for covering the shipping costs associated with returning the items.
We offer free domestic exchanges within 30 Days of your order being placed both in store and online. For international exchanges, customers are responsible for covering the shipping costs associated with returning the items.Clearance products are fin
If you wish to return or exchange an item in store, please ensure you have a receipt or an order number if the item was purchased online. To complete an exchange, any eligible purchase will be refunded onto an ortc Clothing Co gift card which will be
Please visit our Returns Portal and follow the step-by-step instructions to initiate your item's return. To complete this process, you'll need your order number and the email address associated with the order.
You have 30 days from when your order was purchased online or instore to lodge a return or exchange.
Items from our clearance section are not available for a refund or exchange. Reward points cannot be redeemed on the purchase of clearance items.
Once your return has arrived at our warehouse in Adelaide, it will be processed within 24-48 hours. You will be notified via email when your exchange is on it's way to you, or when your refund/store credit has been processed.Please allow up to 5 - 7
No, unfortunately we do not offer returns on gift cards.
Your return label will be sent to your email once you've initiated your return online. If you encounter any issues with generating your return label, please don't hesitate to contact us via live chat or at [email protected]
Yes you can exchange a gift! You can do so in-store with a gift receipt, or online by following the prompts on our Returns Portal.
Exchange requests are not confirmed until the return is processed. If an item is out of stock at the time your exchange has been processed, a refund will be issued to you.
We will accept items for return without the product bag, however, all tags must remain attached, and items need to be deemed in new unused conditions. Customers can reuse their ortc satchel to return their items. Be sure to cover the original shippin
Unfortunately, we do not offer free returns for international orders due to the complexities and costs involved in cross-border shipping and logistics. The handling fee is for the return label and covers the cost of shipping as well, so you will not
Yes, you can return items purchased on sale, with a discount code, or as part of a pack within 30 days of purchase. However, please note that items from our clearance section are not eligible for a refund or exchange
Once your refund is processed, you can expect the funds to reach your account within 3-5 business days. Refunds will be processed into the account you had made the initial purchase from.