Online Orders. Returns must be lodged within 30 days of purchase. A restocking fee applies to all domestic refunds to cover the cost of shipping labels. To lodge your return, please head to our Returns Portal and follow the prompts to return the item
For returns outside of Australia, customers are responsible for covering the shipping costs associated with returning the items. This process is facilitated through our dedicated returns portal. If you wish to request a return for refund or store cre
Items marked as "Final Sale" and Gift Cards are not eligible for return.
Customers who opt for a refund or store credit can expect their return to be processed within 1-2 business days after the item(s) are returned to our warehouse in South Australia.Please allow up to 5-7 business days for returns to be processed during
Upon receiving your order, you have 30 days to initiate a return and ship the parcel back to us. Start the return process here.
If you're experiencing an issue with your return label, it may be due to the original shipping address not being validated. Here's how to resolve it:. Update Your Address:Go to the Return Status Page and select 'Update Address.'. Check the Following
The handling fee covers the cost of the return label and shipping, so you won't need to pay any additional fees for the return shipping itself. We have negotiated the best possible rates to minimise the impact on you. For more information, please vis
If you wish to return or exchange in store, please ensure you have a purchase receipt or an online order number if the item was purchased online. To view our store details and opening hours please click here.Refunds can only be processed onto the ori
We accept returns even if the product bag is missing, as long as all tags are still attached. You can reuse your original parcel bag for the return. Just make sure to cover the original shipping label with the return label.
Yes! All standard refunds are issued to the original payment method. Afterpay Plans Not Finalised: If your Afterpay plan is still active, the refund will be applied to the remaining instalments, starting from the final ones in reverse. This means no