Returns & Exchanges
Australia, New Zealand & USA Returns & Exchanges
Eligible online order from Australia, New Zealand and the United States can be returned through our Returns Portal for a refund, FREE Instant Exchange or, 25% Bonus ORTC Store Credit, depending on when the return is lodged. Please note:. Once your re
FREE Instant Exchanges
Need another size, colour or style?Our FREE Instant Exchange service is the fastest way to receive your replacement. Available for eligible orders in Australia, New Zealand and the United States, your replacement item is dispatched before your origin
In-Store & Click & Collect Returns
Whether you purchased your item in-store or collected it from our Edwardstown Click & Collect location, we've made returning your order simple. If you purchased your item from an ORTC retail store, you can return it to our Norwood store within the ap
ORTC Bonus Store Credit
Changed your mind?If you've found something else you'd love, ORTC Bonus Store Credit is a great way to get even more value from your return. When you choose Bonus Store Credit through our Returns Portal, we'll increase the value of your eligible retu
Refunds & Consumer Guarantees
At ORTC, we want you to shop with confidence. If you've changed your mind, we offer flexible return options including refunds, FREE Instant Exchange and Store Credits with a Bonus 25%, depending one hen your return is lodged. Change of Mind Returns.
Return Eligibility
To be eligible for a return, your return must:. Return Timeframes. Refunds:. Eligible refund requests must be lodged within 7 days for delivery. Please note:. FREE Instant Exchanges & 25% Bonus Store Credit:. Eligible returns lodged within 14 days of
Return Label Troubleshooting
If you’re experiencing problems with your return label, it may be due to the original shipping address not being validated. You can follow these steps to resolve it:. Go to the Return Status Page and select ‘Update Address’. Suburb/City: Enter the su
International Returns
If you're returning an order from outside Australia, New Zealand or the United States, we're here to help. Eligible international returns can be lodged through our Returns Portal within the applicable return period. Depending on when your return is l
Gift Returns
Received an ORTC item as a gift?. Our Gift Returns Portal makes it easy to exchange your gift or choose something different. To get started, you'll need the order number and email address from the original order. These details can usually be found on
Return Processing Times
Once your return has been received at our warehouse, please allow 1–2 business days for it to be processed. Depending on the return option you've selected:. During major sales and promotional events, we're likely to receive a significantly higher vol
Returns Portal Troubleshooting
Having trouble lodging your return? Here are some of the most common issues and how to resolve them. I can't generate a return label. There are a few reasons this may happen:. If a prepaid return label isn't available in your location, don't worry. S
Faulty, Damaged or Incorrect Items
At ORTC, we take great pride in the quality of every garment we produce. If you believe you've received an item that is faulty, damaged, incorrectly supplied or not as described, please contact our Customer Care team as soon as possible so we can inv