Shipping & Delivery

Can I Click and Collect?

Currently, we don't offer the option for click and collect as a delivery method. However, you can explore our range of products in person at our store located at 66 The Parade, Norwood, 5067, South Australia.

Do you deliver to PO Boxes?

Currently, we provide delivery to PO Boxes within Australia exclusively. For all international deliveries, we require a valid street address for shipping.

Duties & Taxes

If you are located in Australia, the United States or New Zealand, your order will ship delivered duties paid, so you will not be required to pay any additional duties and taxes. For all other countries local import fees may apply upon delivery of yo

My order is being returned to sender, what happens now?

If your order was returned to sender, it was likely caused by a few issues, from mail-forwarding, a typo in your shipping address, or even damage to the shipping label, which can make a parcel undeliverable. These orders eventually make their way bac

Why hasn't my tracking updated?

If your tracking information hasn't been updated for a few days, it could be due to various reasons, such as the package transitioning between facilities or undergoing customs clearance for international shipments. If there's no update after 48 hours

I need to update my delivery address and my order has already been shipped

If your item is being shipped to an address within Australia, please reach out to Australia Post via the Australia Post app to arrange a redirection. If your items are being delivered to an address outside of Australia, please update your address via

How long does shipping outside of Australia take?

Depending on your location international shipping times can vary, it also depends on factors like local customs clearance times. All our international orders are shipped via DHL. Tracking information will be emailed to you once your package is dispat

Shipping Protection

Filing a claim with postal carriers is often unhelpful and time consuming. In an effort to enhance our customer experience and streamline the processing of claims, ORTC offers Navidium Shipping Protection. For $2.99 you can protect your package and w