Shipping & Delivery

Deliveries to PO Boxes and Parcel Lockers

We currently deliver to PO Boxes and Parcel Lockers within Australia only. For all international deliveries, a valid street address is required.

Duties & Taxes (International Orders)

For international orders duties and taxes are collected at checkout. This means the total amount paid at checkout includes these charges, helping to ensure a smooth and seamless delivery process. Please note that because duties and taxes are collecte

Return to Sender

If your order is returned to sender, it is usually due to issues such as mail forwarding, an incorrect or incomplete shipping address, or damage to the shipping label that makes the parcel undeliverable. Once the parcel arrives back at our warehouse,

No Tracking Update

If your tracking hasn’t updated for a few days, please don’t stress — delays can occur while your parcel is moving between facilities or clearing customs. Tracking with Australia Post can sometimes pause while your parcel is in transit between sortin

Address Changes After Dispatch

If your order is being delivered within Australia, you may be able to arrange a redirection by contacting Australia Post directly through the Australia Post app. For international deliveries, once your order is on its way you’ll receive an SMS or ema

Shipping Times to the US & New Zealand

Shipping times may vary depending on your location and local customs processing. All international orders are shipped via DHL, FedEx, or Australia Post, with tracking details provided via email once your order has shipped. For US customers, Australia

Navidium Shipping Protection

Shipping protection is a service that safeguards your order during transit, covering potential issues such as loss or damage while your package is on its way. We offer Navidium Shipping Protection, starting from $2.99, which provides coverage against