Shipping & Delivery

Deliveries to PO Boxes and Parcel Lockers

We currently deliver to PO Boxes and Parcel Lockers within Australia only. For all international deliveries, a valid street address is required.

Duties and Taxes

Duties and taxes are collected at checkout for international orders excluding Germany*.This means that the total amount paid during checkout includes these charges, ensuring a seamless delivery process. Due to the nature of duties and taxes being col

My order is being returned to sender, what happens now?

If your order was returned to sender, it was likely caused by a few issues, from mail-forwarding, a typo in your shipping address, or even damage to the shipping label, which can make a parcel undeliverable. These orders eventually make their way bac

Why hasn't my tracking updated?

If your tracking hasn’t updated for a few days, don’t stress — delays can happen while your order is moving between facilities or clearing customs. Tracking updates with Australia Post can sometimes pause while your parcel is in transit between sorti

I need to update my delivery address but my order has already shipped — what can I do?

If your order is being shipped within Australia, you can arrange a redirection by contacting Australia Post directly through the Australia Post app. For international deliveries, once your order is on its way, you’ll receive an SMS or email from DHL

How long does shipping take to the US or NZ?

Shipping times may vary depending on your location and local customs processing. All international orders are sent via DHL, FedEx, or Australia Post, with tracking details provided via email once your order ships. For US customers, Australia Post del

What is Shipping Protection?

Shipping protection is a service that safeguards your order during transit, covering potential issues like loss or damage while your package is on its way. We offer Navidium Shipping Protection starting from $2.99, which provides coverage against los

International Shipping Information

Shipping times may vary depending on your location and local customs processing. All international orders are shipped via DHL, FedEx, or Australia Post, with tracking provided via email once your order has been dispatched. For US customers, orders se