Shipping & Delivery

Deliveries to PO Boxes and Parcel Lockers

We currently deliver to PO Boxes and Parcel Lockers within Australia only. For all international deliveries, a valid street address is required.

Duties and Taxes

Duties and taxes are collected at checkout for international orders excluding Germany*.This means that the total amount paid during checkout includes these charges, ensuring a seamless delivery process. Due to the nature of duties and taxes being col

My order is being returned to sender, what happens now?

If your order was returned to sender, it was likely caused by a few issues, from mail-forwarding, a typo in your shipping address, or even damage to the shipping label, which can make a parcel undeliverable. These orders eventually make their way bac

Why hasn't my tracking updated?

If your tracking information hasn't been updated for a few days, it could be due to various reasons, such as the package transitioning between facilities or undergoing customs clearance for international shipments. If there's no update after 48 hours

I need to update my delivery address and my order has already been shipped

If your item is being shipped to an address within Australia, please reach out to Australia Post via the Australia Post app to arrange a redirection. If your items are being delivered to an address outside of Australia, please update your address via

How long does shipping outside of Australia take?

Depending on your location international shipping times can vary, it also depends on factors like local customs clearance times. All our international orders are shipped via DHL & Australia Post. Tracking information will be emailed to you once your

What is Shipping Protection?

Shipping protection is a service that safeguards your order during transit. It covers potential issues like loss or damage that may occur while your package is on its way to you.We provide Navidium Shipping Protection from $2.99, which safeguards you