Shipping & Delivery
Shipping Options & Delivery Timeframes
Whether you're shopping from Australia or overseas, we offer a range of shipping options to get your ORTC order to you as quickly and safely as possible. All orders are dispatched from our warehouse in Adelaide, South Australia. Below you'll find our
Dispatch & Order Processing
We aim to dispatch all orders from our Adelaide (SA) warehouse as quickly as possible. During standard trading periods, most orders are dispatched within 1–2 business days. Please note: Dispatch timeframes exclude weekends and South Australian public
Track My Order
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for your tracking to begin updating, as carriers may take a short time to scan parcels into their netw
International Shipping
We ship to a wide range of countries using trusted international courier partners, including Australia Post International, DHL, UPS and FedEx, depending on your location and the shipping service selected at checkout. International shipping times may
Changing Your Delivery Address
If you need to update your delivery address, the options available will depend on whether your order has already been dispatched. Before Your Order Has Been Dispatched. Need to update your delivery address?. For the first 60 minutes after placing you
Returned to Sender
A parcel may be returned to us by the shipping carrier if it couldn't be successfully delivered. This can happen for a number of reasons, including:. If your tracking shows your parcel is being returned to sender, don't worry, our team will be happy
Missing or Delayed Parcels
We're sorry to hear your parcel hasn't arrived as expected. While most orders are delivered within the estimated delivery timeframe, delays can occasionally occur due to factors outside our control. Here's what to do if your parcel is delayed or appe
Shipping Protection
Shipping Protection is an optional service designed to protect your order while it's in transit, providing cover for eligible parcels that are lost or damaged during delivery. We offer Navidium Shipping Protection, starting from $2.99. You can choose
Click & Collect
Choose Click & Collect at checkout to pick up your order from our warehouse once it's ready. Where Do I Collect My Order?. Click & Collect orders can be collected from:. Unit 3/938 South Road Edwardstown, SA 5039. Collection is available during our w
Pre-Orders
A pre-order allows you to reserve an item before it arrives at our warehouse. As a growing business, we occasionally make selected products available for pre-order so you don't miss out on popular styles before they arrive. The estimated dispatch tim